DFA Robinsons Galleria: Passport Renewal



With the new passport appointment system of DFA, much precious time was saved from new applicants and from those who just wanted to renew their passport. Mine only took around 40mins versus the horror stories I've heard before ranging from half day queuing to having to go back the following day as the line was already cut-off.


WHAT TO BRING: 

  • Yourself for Personal Appearance
  • Printed Confirmed Appointment and filled up Application Form (refer to the process below)
  • Passport to be renewed
  • Photocopy of the first and last page of your passport
  • At least 1 valid ID with photocopy
  • For DOST scholars, photocopy of your Clearance
  • Money
    • 950Php for regular processing (15 working days)
    • 1,200Php for express processing (7 working days)
    • 120Php for Courier if you plan to have your new passport be delivered 


Branch: DFA Robinsons Galleria, Lingkod Pinoy Center Level 1 West lane
Time In: 10:30 AM for 11:00 AM appointment (There were a lot of people in Lingkod Bayad Center since PhilHealth, Pagibig, and SSS are also located there. DFA has the most number of people. But if you made use of the appointment system and arrived around 30mins before your appointment, then you should not worry.)
Fee: 1,070Php since I opted for regular processing and be sent via courier
Time Out: 11:10 AM


WHAT IS THE PROCESS:

  1. Set an Appointment - Go to http://www.passport.com.ph/ and choose the branch most convenient for you. Read the instructions carefully. Fill up and print the Application Form together with the Confirmed Appointment page. Do not sign the Application Form yet.
  2. Personal Appearance - On the day of your appointment, be sure to arrive around 30mins before your schedule. Do not come too early as they might not entertain you yet. When I went there at 10:30 AM for my 11:00 AM appointment, I presented my Confirmed Appointment sheet and they had me lined up right away. There were just around 5 people ahead of me.
  3. Verification - This is just a less than 5-min process wherein you will present your requirements, the personnel will have the bar code in your Application Form scanned, then staple together only the needed requirements. You will then be provided a number.
  4. Evaluation and Processing of Documents - Present the stapled requirements. You will be asked to sign the Application Form. Your old passport will be hole punched and returned to you. You have to sign their logbook to ensure that your passport was returned to you. You will be given receipt to be paid to the Cashier. Sidenote: I was surprised when I was asked if I have any case with DFA. I said none. They mentioned that my name is in the Lookup List, and so I said that this might be due to my DOST scholarship. Good thing I have my clearance with me and they had it stapled with the other requirements as well. I never had this issue when I first applied for a passport.
  5. Cashier - Pay 950Php or 1,200Php depending on your processing preference. Payment for the delivery should be paid in the Courier booth after Encoding and Data Capturing.
  6. Encoding and Data Capturing - Have a close look at the information being encoded and ensure that there are no mistakes in details and spelling. You do not want to be surprised later on when you found out that your passport has incorrect information. Your thumbmarks and signature will be obtained digitally. You will then have your picture taken. Forehead and ears should be visible, mouth closed, and no jewelries. 
  7. Courier Counter - Present your receipt and the payment of 120Php. Ensure that the mailing address is correct. And you're done! 


Will send another update once I get my new passport.


UPDATE as of July 07, 2016
I realized I wasn't able to update this post after receiving my new passport (and I can no longer remember when that was)

  • NEW link for setting appointment: https://www.passport.gov.ph/ (as of June 17, 2016)
  • DFA Robinsons Galleria is now only accepting walk in applicants for OFWs, Senior Citizens, etc (information is from Julius Abad Manalo who called DFA to check why Robinsons Galleria branch is no longer in the DFA website for setting up appointment)



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About Jessa Acosta

IT Consultant as day job, Blogger on spare time, Dancer and Singer wannabe, DIY enthusiast, and Single Mom Wonder Woman!

21 comments:

  1. Hi Miss Jessa

    Thanks for the very informative blog. My processing took 2 hours and 10 minutes. A long queue developed in the encoding part.

    At least its over. :-)

    ReplyDelete
    Replies
    1. Glad that you're done with it :) But still, that is a significant improvement from their old process.

      Delete
  2. Hi Jessa,

    It says in the DFA website that renewal also requires at least 3 supporting documents, but there's no mention of it here. Were you still required 3 supporting documents when you had your passport renewed? As time is not a luxury for me right now, what with work and real life going on, I hope this is something that can be overlooked in the renewal process.

    ReplyDelete
    Replies
    1. Hello! For my case, I submitted my PRC ID+ photocopy, and also my birth certificate + photocopy (just in case they need a supporting document). But they returned my birth certificate + photocopy, which I assumed, the PRC is enough.

      For the case of my partner, though, who just recently renewed his passport, he presented birth certificate, company ID, and driver's license (+ photocopies of them). They only took the photocopy of this company ID and driver's license.

      Delete
  3. how about walkin?do they accept without appointment?

    ReplyDelete
  4. what if your old passport has a valid visa?? Would a hole will still be stamped on it??

    ReplyDelete
  5. what if your old passport has a valid visa?? Would a hole will still be stamped on it??

    ReplyDelete
  6. This comment has been removed by the author.

    ReplyDelete
  7. Good evening. Miss Jessa. I would like to ask if Robinsons Galleria is accepting walk-in applicants if it is emergency? My passport will be expiring before my scheduled flight. I do really need help. Thank you Ms. Jessa!

    ReplyDelete
    Replies
    1. Hello, I am in no way related to DFA and I can only answer questions related to my experience. I suggest to contact DFA directly for your passport questions or concerns at: 556 0000 Mon-Fri 8AM-5PM. Thank you.

      Delete
  8. good evening po miss jessa acosta tumatanggap po b kayo ng walkin pra po sa new application ng passport wala po kz kayo sa website pra mag sked need ko po kz irush ang passport ko by august ang alis kzo dhil not available lhat ,wala ako magawa bka po pd nyo po ako matulungan thanks po godbless

    ReplyDelete
  9. good evening po miss jessa acosta tumatanggap po b kayo ng walkin pra po sa new application ng passport wala po kz kayo sa website pra mag sked need ko po kz irush ang passport ko by august ang alis kzo dhil not available lhat ,wala ako magawa bka po pd nyo po ako matulungan thanks po godbless

    ReplyDelete
    Replies
    1. Hello, I am in no way related to DFA and I can only answer questions related to my experience. I suggest to contact DFA directly for your passport questions or concerns at: 556 0000 Mon-Fri 8AM-5PM. Thank you.

      Delete
  10. hi ms jessa paano kung yung frnd m n nsa abroad pa expred n passport possible po ba na dito s pinas i renew? by represrntative. thanku

    ReplyDelete
  11. Totoo ba wala appointment Sa Robinson galleria

    ReplyDelete
  12. good day, pwede po ba mag renew kht walang sched?my pre-contract na po kasi aqoh at kylngan ko ng rush renewal.,my courtesy po ba sa mga gnitong cases?

    ReplyDelete
  13. Hi miss Jessa..pwd ko bang makuha yong passport ko anytime?.releasing kasi nun is june 21,kaso andito na ako sa probinxa namin sa mindanao and nkalimutan ko na nagrenew pla ako ng passport at nagbook ako ng ticket pabalik sa manila is july 5 9:15am-10:45am..i think 10-11am lng ang releasing ng passport which is d ako aabot..july 6 kc ang flyt ko pabalik ng saudi... need ur help po plsss...thanks

    ReplyDelete
  14. bakit wala pa po yung deliver,, eh nag bayad naman po ako for delivery., at di ma tract yung tracking number na binigay sa lbc wala naman daw.. bale nung july 28 po sana sya e dedeliver dto sa qcity.. magsasayang nanaman ng pamasahe para I check dun sa robinson kung ganun ba..

    ReplyDelete
  15. hello po mam jessa,, di pa po ma contack mga number nila na post sa internet

    ReplyDelete
  16. anu po requirements po ng expired lost pass port po??

    ReplyDelete

Let me know what you think! :)